Terms & Conditions

1. Introduction and Definitions

1.1 Definitions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "you") and ClickFix ("we", "us", or "our"), governing your access to and use of the ClickFix platform — including the mobile application available on Apple App Store and Google Play, as well as the website located at clickfix.me.

• "Platform" means the ClickFix mobile application and website at clickfix.me, including all related features, content, and services.
• "Services" means the home maintenance, repair, cleaning, concierge, garden, moving, pet care, pool, pest control, and other service categories accessible through the Platform.
• "Provider" means an independent, vetted service professional who fulfills service bookings made by Customers through the Platform.
• "Booking" means a confirmed service request submitted by a Customer via the Platform.
• "Happiness Guarantee" means ClickFix's commitment to customer satisfaction as described in Section 8.
• "SAR" means Saudi Riyal, the official currency of the Kingdom of Saudi Arabia.
• "PDPL" means the Saudi Personal Data Protection Law and its implementing regulations.

2. Eligibility and Account Registration

2.1 Eligibility

To use the Platform, you must be at least 18 years of age, legally capable of entering into binding contracts under the laws of the Kingdom of Saudi Arabia, and not previously suspended or banned from the Platform.

2.2 Account Registration

You must register an account to book services. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

2.3 Account Security

You must immediately notify ClickFix at info@clickfix.me if you suspect unauthorized access to your account. ClickFix shall not be liable for losses arising from unauthorized use of your account due to your failure to keep credentials confidential.

3. Nature of the Platform

ClickFix operates as a managed home services platform — not a marketplace. This distinction is important:

• ClickFix acts as the principal service provider, not merely a technology intermediary.
• All Providers are engaged, vetted, background-checked, and trained under ClickFix's standards.
• All completed work is covered by ClickFix's Happiness Guarantee (see Section 8).
• ClickFix manages quality control, pricing, and service delivery standards.

4. Services and Booking

4.1 Available Services

ClickFix offers services across multiple categories including Cleaning & Maintenance, Concierge & At-Home, Garden & Outdoor, Handyman & Repair, Improvement & Renovation, Moving Services, Pet Services, Pool Care, Pest Control, and Specialized & Niche services. Service availability may vary by location within the Kingdom of Saudi Arabia.

4.2 Booking Process

To book a service, you must: (1) create or log in to your ClickFix account; (2) select your desired service category and specify service requirements; (3) confirm your service address and preferred date and time; (4) review the pricing shown upfront in Saudi Riyals (SAR); and (5) confirm the booking through the Platform.

4.3 Booking Confirmation

A Booking is confirmed only upon receipt of an in-app confirmation notification. ClickFix reserves the right to decline or cancel any Booking at its sole discretion, including due to service unavailability, safety concerns, or non-compliance with these Terms.

4.4 Cancellation Policy

You may cancel a Booking free of charge up to 2 hours before the scheduled service time. Cancellations made less than 2 hours before the scheduled time may incur a cancellation fee. No-shows (failure to be present at the service address at the scheduled time without prior cancellation) may incur a fee equivalent to the full service cost.

5. Customer Obligations and Prohibited Conduct

5.1 Your Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information when registering and booking.
• Be present or make the service location accessible to the Provider at the scheduled time.
• Treat all Providers with respect and dignity.
• Provide a safe working environment at the service location.
• Pay for all Services you have booked through the Platform.
• Use the Platform only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Conduct

You must NOT:

• Pay Providers directly in cash, bank transfers, or any method outside the Platform.
• Share your phone number, email address, or other personal contact details with Providers to arrange work outside the Platform.
• Solicit, hire, or engage Providers directly (outside the Platform) for any services — whether covered by the Platform or not — during the term of these Terms and for 12 months after your last Booking.
• Harass, threaten, abuse, discriminate against, or disrespect any Provider or ClickFix staff.
• Submit false, misleading, or fraudulent claims, reviews, or feedback.
• Attempt to decompile, reverse engineer, or extract the source code of the Platform.
• Use the Platform to transmit unsolicited commercial communications, malware, or any harmful content.

6. Payments and Pricing

6.1 Pricing and Currency

All prices are displayed upfront in Saudi Riyals (SAR) before you confirm a Booking. The price shown is the final price — there are no hidden charges.

6.2 Payment Processing

All payments are processed securely through the Platform using your chosen payment method. You will not be charged until the service is completed and confirmed satisfactory, or as otherwise specified at booking.

6.3 Taxes

All prices are inclusive of applicable Value Added Tax (VAT) in accordance with the laws of the Kingdom of Saudi Arabia. ClickFix will provide a valid VAT invoice upon request.

6.4 Refunds

Refunds are processed in accordance with the Happiness Guarantee (Section 8) and our Customer Protection Policy. Approved refunds are returned to the original payment method within 7–14 business days.

7. Service Quality and Provider Standards

All Providers on the ClickFix Platform are:

• Vetted and background-checked prior to onboarding.
• Trained to ClickFix's service delivery standards.
• Insured for the work they perform through the Platform.
• Required to carry proper identification and comply with ClickFix's Code of Conduct.

ClickFix continuously monitors Provider performance through customer reviews and quality audits. Providers who do not meet our standards are removed from the Platform.

8. Happiness Guarantee and Customer Protection

ClickFix stands behind every service delivered through the Platform. If you are not satisfied with a completed service, you may file a claim within 72 hours of service completion through the app or by contacting our support team.

Upon receiving a valid claim, ClickFix will, at its discretion: (1) dispatch a Provider to re-do or rectify the work at no additional charge; or (2) issue a full or partial refund. ClickFix's decision following a good-faith review of the claim shall be final.

9. Intellectual Property

All content on the Platform — including but not limited to the ClickFix name, logo, brand assets, software, application code, designs, text, and graphics — is owned by or licensed to ClickFix and is protected under the intellectual property laws of the Kingdom of Saudi Arabia and applicable international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or commercialize any part of the Platform without ClickFix's prior written consent.

10. Limitation of Liability and Disclaimers

To the maximum extent permitted by the laws of the Kingdom of Saudi Arabia:

• ClickFix is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform or Services.
• ClickFix's total aggregate liability to you shall not exceed the amount you paid for the specific Service giving rise to the claim.
• The Platform is provided 'as is' and 'as available'. ClickFix does not warrant that the Platform will be uninterrupted or error-free.
• ClickFix is not responsible for loss or damage caused by Provider acts outside the scope of the booked Service.

Nothing in these Terms limits ClickFix's liability for death or personal injury caused by ClickFix's negligence, fraud, or any other liability that cannot be excluded under applicable Saudi law.

11. Termination and Suspension

ClickFix may suspend or terminate your account at any time, with or without notice, if you violate these Terms, engage in fraudulent activity, or if ClickFix discontinues the Platform. Upon termination, all licenses granted to you under these Terms immediately cease.

You may close your account at any time by submitting an account deletion request within the app settings or by emailing dpo@clickfix.me. Outstanding balances remain due and payable upon account closure.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to the competent courts of the Kingdom of Saudi Arabia, which shall have exclusive jurisdiction.

For consumer protection matters, you may also contact the Saudi E-Commerce Council or the relevant authority under the Ministry of Commerce.

13. Amendments

ClickFix reserves the right to modify these Terms at any time. Material changes will be communicated via in-app notification or email. Your continued use of the Platform following the effective date constitutes acceptance of the updated Terms.

14. Contact Information

For any questions, complaints, or legal notices regarding these Terms & Conditions: